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Get in Touch

We're a small team and we genuinely care about every customer. Whether you have a question before buying, need help with your order, or just want to share a photo of your dog — we'd love to hear from you.

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Order Support

Questions about your order, tracking, or delivery

trekpawz@gmail.com
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Returns

30-day guarantee, no questions asked

View Refund Policy →

Send Us a Message

We typically respond within 1-2 business days.

We read every message personally.
Response times: We aim to respond to all messages within 1-2 business days (Monday–Friday). For urgent order issues, include your order number in your message and we'll prioritise your request.